Terms and Conditions

•1.    Terms and conditions Online Boilers Ltd and www.onlineboilers.co.uk

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Online Boilers Ltd's relationship with you in relation to this website.

The term 'Eulinx Ltd' or 'us' or 'we' refers to the owner of the website whose registered office is Lapwing Farm, Devils Lane, Longsdon, Staffordshire ST9 9QP . Our company registration number is 07874850 registered in the UK. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Eulinx Ltd's prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

•2.    Privacy policy

This privacy policy sets out how Eulinx Ltd uses and protects any information that you give Eulinx Ltd when you use this website.

Eulinx Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Eulinx Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2010.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to both process your order and to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Bank and Credit Card Security

Eulinx Ltd is very aware of the dangers of knowledgeable persons being able to obtain information sent over the Internet. Eulinx Ltd will not ask for any bank details or private information on this website without a Secure Socket Layer encryption in place to protect such information - indicated by the padlock symbol in your web-browser. Similarly Eulinx Ltd will not ask any customers to send such information in, or attached to, any emails since this method can also potentially expose such data.

Your card details are handled by a third-party Secure Payment Provider called SagePay who have many years experience in online card transactions. SagePay will handle the card processing with your credit or debit card provider. Eulinx Ltd cannot and will not collect bank information, nor will ever have access to your card information. This is left up to the experts. If you have any concerns please follow this link to read  http://www.sagepay.com/about_us.asp message concerning card processing.

Transaction security

All transaction information passed between www.onlineboilers.co.uk and the Sage Pay Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to Online Boilers Ltd servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Encryption and Data Storage

Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data held by Sage Pay is extremely secure and Sage Pay is regularly audited by the banks and banking authorities to ensure it remains so.

How we use cookies

The www.onlineboilers.co.uk website uses "Cookies" to store the information about the contents of the shopping cart whilst the customer browses the site. A cookie is a piece of text which asks permission to be placed on your computer's hard drive. Once you agree (or your browser agrees automatically if you have set it up in that way), your browser adds that text in a small file. A cookie helps analyse web traffic or lets web site operators know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. For example, when you visit an electronic store, a cookie makes it easier to shop, by allowing you to place things into a shopping basket; the basket itself is not a cookie; the cookie is placed on your hard drive and keeps track of your basket versus others in use at the same time.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our web site in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Denial of a traffic log cookie may prevent you from using the web site. Overall, cookies help us provide you with a better web site, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. This practice is strictly enforced. We know that people have concerns about cookies, but we believe that the benefit that you and Eulinx Ltd gain from their proper use is worthwhile. You may set up your web browser (Microsoft Internet Explorer or Netscape Navigator) to notify you of cookie placement requests or decline cookies completely (although declining them may prevent you from being able to use the web site properly or at all). You can delete the files that contain cookies - those files are stored as part of your Internet browser.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@onlineboilers.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee of £15 will be payable. If you would like a copy of the information held on you please write to Eulinx Ltd, Lapwing Farm, Devils Lane, Longsdon, Staffordshire ST9 9QP.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

•3.    Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Eulinx Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Eulinx Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Eulinx Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

•4.    Accuracy of Content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

All prices shown are excluding VAT unless otherwise stated. In the event of a pricing error Eulinx Ltd will not be bound to honour any errors made.

Eulinx Ltd do not guarantee that any images used in reference to a boiler are correct for that item. Eulinx Ltd will not be held responsible for incorrect selection of items based on the images on this website. It is the customers responsibility to check any visual characteristics with the manufacturer.

•5.    Internet copyright notice

This website and its content is copyright of Eulinx Ltd Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• you may print or download to a local hard disk extracts for your personal and non-commercial use only
• you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

•6.    Order Acceptance

Any payment sent by the customer will represent a 100% deposit for the products detailed in the sale. Any acknowledgement, by e-mail or other means, at this time is to report that the order is being dealt with, and is not an acceptance of that order.

VAT is charged to all items purchased this website at the prevailing UK rate of 20.0%. If purchasing from abroad individual arrangements will have to be made with customs and excise over the refund of this money.

Eulinx Ltd retains the right to decline, or cancel, any orders without reason. If a deposit has been taken a full refund will be given. Eulinx Ltd may also suspend any orders until further information is gained to complete the transaction and/or delivery.

All technical specifications on Eulinx Ltd websites are approximations and further information should be gained from the manufacturers, links to which can be found in this website. Eulinx Ltd accepts no responsibility for the accuracy of information on third party websites. Eulinx Ltd, as a seller, holds no liability in the event of the goods infringing the rights of a third party. In the event of this occurrence Eulinx Ltd are obliged to transfer any such title, without prejudice, to the responsibility of the consumer for a remedy.

• 7. Payment Terms

We will charge your account for payment upon receipt of your order. If your offer is rejected then a full refund will be made. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

Payment can be made using all major credit or debit cards with the exception of American Express. 

•8.    Delivery

Our standard delivery charges are £15 per delivery on orders under £150, but may vary according to the delivery address and cannot be refunded. Orders with a value in excess of £150 will receive free delivery subject to location.

For deliveries to the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles you may be required to pay extra for delivery. Email us for further details.

Delivery will be using a one man delivery and will deliver to ground floor locations only.

Normal delivery schedules are Monday - Friday (excluding public holidays).

We are only able to deliver to addresses within the United Kingdom and it might not be possible for us to deliver to some locations.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Any changes to your delivery address after your order has been processed for despatch may result in additional administrative charges.

When a delivery date has been arranged please ensure that you or your approved agent is available at your address to accept the delivery. Should our delivery agent arrive and there is no one available to accept delivery, unfortunately you may incur a second delivery charge. Please ensure that someone is available to accept the delivery

We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

YOU ARE ADVISED NOT TO BOOK AN INSTALLER OR CONTRACTOR UNTIL YOUR GOODS HAVE ARRIVED AND HAVE BEEN CHECKED. EULINX LTD OR ITS AGENTS ARE NOT LIABLE FOR ANY INSTALLER OR CONTRACTOR COSTS, CONSEQUENTIAL LOSS OR COMPENSATION IN ANY WAY.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss, damage or destruction.

On arrival, all goods must be inspected carefully for any signs of damage to the packaging by you or your approved agent at the delivery address given at the time of placing your order. Please inspect the packaging before signing the delivery note. In the unlikely event that you do find any damage or shortage, please ask the driver to take the goods back with them and sign the delivery document as damaged.

Once the product has been removed from the original packaging and faults, damage or shortages are found the responsibility of this lies with the manufacturers in line with their standard manufacturer's warranties and not with Eulinx Ltd.

All products supplied by Eulinx Ltd have gone through rigorous testing by the manufacturers and are supplied with standard manufacturer's warranties.

Do not install your product if it is damaged, as once it is installed you have agreed to it being in good condition.

If in the unlikely event that the product is damaged or missing a part when you open the boxes or parcel. Please notify the manufacturer directly as the responsibility to supply, repair or replace damaged, missing or faulty parts is covered under the standard manufacturer's warranties. All the manufacturers used by Eulinx Ltd have a special service team which are available 24hrs a day, the details of which can be found in the installation instructions or alternatively online.

•9.    Returns Policy

 Cancellation

This Condition does not affect your legal and statutory rights, and further advice can be obtained from the Citizens Advice Bureau.
You will be entitled to cancel the Contract with us in the following circumstances:

Where you are unhappy with the Goods, for whatever reason, and notify us before the expiry of seven working days from the day after the day on which the Goods were received and goods remain unopened in the exact state they were delivered.

Where Goods supplied are not in accordance with the specifications of your order.
In all other circumstances, once the Goods have been received, you will not be able to cancel the Contract and will be liable to us for the price, unless otherwise determined in our absolute discretion.

Where you wish to cancel your order, we request that you return the Goods to us in accordance with our Returns policy.

Please note that this right of cancellation does not apply where Goods are specifically made to your specification or personalised at your request.
We warrant to you that the Goods will be of satisfactory quality and fit for their normally intended purpose. This warranty is given subject to the following conditions, and we shall be under no liability in respect of:

any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow our instructions (whether oral or in writing), misuse or alteration or repair of the Goods without our approval;
any attempt made by you or any third party to remedy a defect before the Goods in question have been returned to us for inspection (if so required).

Returns

Goods received and returned after the 7 day period and up to 30 days may be returned at our discretion.

Do not return Goods to us without following the steps below. We will not be liable for any Goods returned to us that do not follow this procedure.

1. You have a statutory duty to take reasonable care of the Goods whilst they are in your possession and up until the time when the Goods are physically returned to us. Notwithstanding any rights you have as a "consumer" under the Consumer Protection (Distance Selling) Regulations 2000 ("The Regulations") in relation to cancellation of an order or returning Goods to us, if any damage is caused to the Goods whilst they are in your possession, we may have a claim against you for breach of that statutory duty.

2. Before returning any Goods to us we request that you contact us in writing or by e-mail at enquiries@onlineboilers.co.uk  to inform us that Goods are being returned and to obtain a return reference number. Eulinx will then inform you of the steps that need to be taken to return goods.

3. In returning the Goods to us we request that you comply with the following requirements:
3.1. You state your original order reference number on any correspondence sent with the returned Goods to assist us in dealing with any refund efficiently;
3.2. Return the unopened products in undamaged original packaging;

4. Except where otherwise agreed, you are responsible for returning the Goods to us. We ask that you please ensure that you obtain adequate proof of delivery as we will not be liable for any Goods that are lost or damaged in transit.

5. Where Goods have been damaged whilst in your possession we shall not be obliged to accept the return of those Goods. In such circumstances, we will notify you that the Goods are available for re-collection or re-delivery for which you shall be liable for any reasonable delivery charges incurred.

6. We shall inspect all Goods that are returned and should we deem the complaint for damaged or faulty Goods to be unjustified, we will inform you of the reasons for our decision and either notify you that the Goods are ready for collection or arrange for them to be re-delivered to you.

7. Where we accept the return of the Goods, we will provide you with either replacement Goods or a full refund or account credit as you request. Any refund will be repaid or credited within 30 days of being notified of your intention to cancel.

Cancellation by us

We reserve the right to cancel the contract between us if:

We have insufficient stock to deliver the goods you have ordered;

We do not deliver to your area; or

One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

10. Availability

All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock or are not standard stock items, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

11. Ordering Errors

You are able to correct errors on your order up to the point on which you click on "Proceed with Order" during the ordering process.

12. Warranty

All boilers sold are new and come complete with the manufacturer's warranty for parts and labour. Details of each warranty may vary from manufacturer to manufacturer but typically they are for at least one year. For specific details of boiler warranties and conditions contact the manufacturers directly.

Manufacturer warranties generally begin from when the boiler is commissioned, not when the boiler is purchased. Typical restrictions on the warranties are that the boiler is commissioned by a qualified professional.

13. Governing Law, Jurisdiction and Language

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws. All contracts are concluded in English.

14.  Disclaimers

While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. Moreover, where images of certain items are not available in whole or part we reserve the right to replace with similar but confirm that this does not affect your statutory rights. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website. 

15. Liability

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:

•  
  • To make good any shortage or non-delivery;
  • To replace or repair any goods that are damaged or defective; or
  • To refund to you the amount paid by you for the goods in question in whatever way we choose.

Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract. Neither party shall have any liability to the other party for a claim of loss of profits.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions affects your statutory rights.

16. Third Party Rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

17. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.